Refund Policy

This Refund Policy applies to purchases made from Tails By P through our online store.

1. Returns Eligibility
- You may request a return within 14 days of receiving your order.
- To be eligible for a return, items must be:
- Unused, unwashed, and in the same condition that you received them
- Free of pet hair, odors, stains, or damage
- In the original packaging, if possible
- Certain items may be non-returnable for hygiene or safety reasons (for example, personalized or custom items). If an item is non-returnable, we will note this clearly on the product page.

2. How to Request a Return
To start a return:
- Email us at WaggingTailsByP@Outlook.com with your order number, the item(s) you want to return, and the reason for the return.
- We will review your request and provide instructions, including the return shipping address, if your return is approved.

3. Return Shipping
- Unless the return is due to our error (wrong item, damaged item, or a defect), you are responsible for the cost of return shipping.
- We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

4. Refunds
- Once we receive and inspect your returned item(s), we will notify you by email.
- If your return is approved, we will issue a refund to your original method of payment.
- Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
- Original shipping costs are generally non-refundable unless the return is due to our error.

5. Exchanges
- If you need a different size or color, please contact us at WaggingTailsByP@Outlook.com.
- In many cases, the fastest way to get the item you want is to return the original item (if eligible) and place a new order.

6. Damaged, Defective, or Incorrect Items
- If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at WaggingTailsByP@Outlook.com with photos and your order number.
- We will work with you to replace the item or provide a refund, including return shipping if needed.

7. Sale Items and Promotions
- Sale or discounted items may be final sale and not eligible for return unless they arrive damaged or defective. Any exceptions will be noted on the product page or during checkout.

8. Orders Not Received
- If your tracking shows “delivered” but you did not receive your package, please contact the carrier first to investigate.
- If you still need help after contacting the carrier, reach out to us at WaggingTailsByP@Outlook.com and we will do our best to assist.

9. Contact Us
If you have any questions about this Refund Policy or need help with a return, please contact us at:

Tails By P
Tuscaloosa, Alabama
Email: WaggingTailsByP@Outlook.com